Atendimentos simultâneos, permite que cada operador atenda até três clientes ao mesmo tempo, promovendo um excelente custo benefício comprado para comparado.
Transferência entre operadores, caso seja necessária a ausência de um dos atendentes, a conversa não precisa ser encerrada, basta ser transferida.
Com o recurso pop-up de notificações, o colaborador responsável pode continuar suas tarefas normalmente, pois o Karoo avisa quando há novos atendimentos e mensagens. A avaliação de atendimentos possibilita receber um feedback do usuário e prestar sempre o melhor atendimento ao cliente se baseando nas avaliações feitas por ele, além de avaliar o desenvolvimento da sua equipe.
Tenha estatísticas para analisar tempo de espera, duração do atendimento, total de sessões e desistências e qualificação, com um relatório completo sobre cada operador e gráfico intuitivo.
O sistema funciona de maneira inteligente, automatizando as filas, assim ninguém fica sem ajuda. Além desse acesso mais rápido a nossa empresa, agora você pode optar por manter o atendimento com o técnico com quem fez o primeiro contato. Isso representa ganho de tempo, já que você cliente já explicou o tipo de ajuda de que precisa previamente. Esse recurso é bastante importante em casos de queda de conexão ou quando o atendente precisa realizar qualquer tipo de teste e contatar o cliente posteriormente.
Quando você entrar novamente no Karoo o sistema pergunta se você deseja contato com o técnico disponível online ou se deseja esperar pelo técnico do primeiro atendimento.
Aproveite este recurso e ganhe em produtividade para sua empresa!
{ "__default": { "session": { "counter": 1, "timer": { "start": 1713297613, "last": 1713297613, "now": 1713297613 }, "client": { "forwarded": "40.77.167.255" }, "token": "rLdgcrelTVDaZu1JYshoO1YzfA7yl9WH" }, "registry": {}, "user": { "id": 0, "name": null, "username": null, "email": null, "password": null, "password_clear": "", "block": null, "sendEmail": 0, "registerDate": null, "lastvisitDate": null, "activation": null, "params": null, "groups": [], "guest": 1, "lastResetTime": null, "resetCount": null, "requireReset": null, "aid": 0 } } }
SELECT `session_id`
FROM `alter_session`
WHERE `session_id` = X'746a67663073653330676e6165336533323164316f6c76367673'
LIMIT 1
id | select_type | table | partitions | type | possible_keys | key | key_len | ref | rows | filtered | Extra |
---|---|---|---|---|---|---|---|---|---|---|---|
1 | SIMPLE | alter_session | NULL | const | PRIMARY | PRIMARY | 194 | const | 1 | 100.00 | Using index |
Status | Duration |
---|---|
starting | 0.10 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.01 ms |
checking permissions | 0.04 ms |
Opening tables | 0.03 ms |
init | 0.01 ms |
System lock | 0.01 ms |
optimizing | 0.04 ms |
statistics | 0.57 ms |
executing | 0.02 ms |
end | 0.01 ms |
query end | 0.03 ms |
waiting for handler commit | 0.01 ms |
closing tables | 0.01 ms |
freeing items | 0.02 ms |
cleaning up | 0.01 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
9 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1740 |
8 | JDatabaseDriver->loadResult() | JROOT/libraries/src/Session/MetadataManager.php:74 |
7 | Joomla\CMS\Session\MetadataManager->createRecordIfNonExisting() | JROOT/libraries/src/Application/CMSApplication.php:154 |
6 | Joomla\CMS\Application\CMSApplication->checkSession() | JROOT/libraries/src/Application/CMSApplication.php:828 |
5 | Joomla\CMS\Application\CMSApplication->loadSession() | JROOT/libraries/src/Application/CMSApplication.php:136 |
4 | Joomla\CMS\Application\CMSApplication->__construct() | JROOT/libraries/src/Application/SiteApplication.php:66 |
3 | Joomla\CMS\Application\SiteApplication->__construct() | JROOT/libraries/src/Application/CMSApplication.php:386 |
2 | Joomla\CMS\Application\CMSApplication::getInstance() | JROOT/libraries/src/Factory.php:140 |
1 | Joomla\CMS\Factory::getApplication() | JROOT/index.php:46 |
INSERT INTO `alter_session` (`session_id`,`guest`,`time`,`userid`,`username`,`client_id`)
VALUES (X'746a67663073653330676e6165336533323164316f6c76367673', 1, 1713297613, 0, '', 0)
Status | Duration |
---|---|
starting | 0.09 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.01 ms |
checking permissions | 0.03 ms |
Opening tables | 0.03 ms |
init | 0.01 ms |
System lock | 0.01 ms |
update | 1.33 ms |
end | 0.01 ms |
query end | 0.01 ms |
waiting for handler commit | 3.10 ms |
closing tables | 0.03 ms |
freeing items | 0.03 ms |
cleaning up | 0.01 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
8 | JDatabaseDriverMysqli->execute() | JROOT/libraries/src/Session/MetadataManager.php:116 |
7 | Joomla\CMS\Session\MetadataManager->createRecordIfNonExisting() | JROOT/libraries/src/Application/CMSApplication.php:154 |
6 | Joomla\CMS\Application\CMSApplication->checkSession() | JROOT/libraries/src/Application/CMSApplication.php:828 |
5 | Joomla\CMS\Application\CMSApplication->loadSession() | JROOT/libraries/src/Application/CMSApplication.php:136 |
4 | Joomla\CMS\Application\CMSApplication->__construct() | JROOT/libraries/src/Application/SiteApplication.php:66 |
3 | Joomla\CMS\Application\SiteApplication->__construct() | JROOT/libraries/src/Application/CMSApplication.php:386 |
2 | Joomla\CMS\Application\CMSApplication::getInstance() | JROOT/libraries/src/Factory.php:140 |
1 | Joomla\CMS\Factory::getApplication() | JROOT/index.php:46 |
SELECT id, rules
FROM `alter_viewlevels`
id | select_type | table | partitions | type | possible_keys | key | key_len | ref | rows | filtered | Extra |
---|---|---|---|---|---|---|---|---|---|---|---|
1 | SIMPLE | alter_viewlevels | NULL | ALL | NULL | NENHUMA CHAVE DE ÍNDICE PÔDE SER USADA | NULL | NULL | 7 | 100.00 | NULL |
Status | Duration |
---|---|
starting | 0.08 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.01 ms |
checking permissions | 0.01 ms |
Opening tables | 0.04 ms |
init | 0.01 ms |
System lock | 0.01 ms |
optimizing | 0.01 ms |
statistics | 0.02 ms |
preparing | 0.02 ms |
executing | 0.90 ms |
end | 0.02 ms |
query end | 0.01 ms |
waiting for handler commit | 0.01 ms |
closing tables | 0.01 ms |
freeing items | 0.02 ms |
cleaning up | 0.01 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
10 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1506 |
9 | JDatabaseDriver->loadAssocList() | JROOT/libraries/src/Access/Access.php:1063 |
8 | Joomla\CMS\Access\Access::getAuthorisedViewLevels() | JROOT/libraries/src/User/User.php:458 |
7 | Joomla\CMS\User\User->getAuthorisedViewLevels() | JROOT/libraries/src/Plugin/PluginHelper.php:318 |
6 | Joomla\CMS\Plugin\PluginHelper::load() | JROOT/libraries/src/Plugin/PluginHelper.php:87 |
5 | Joomla\CMS\Plugin\PluginHelper::getPlugin() | JROOT/libraries/src/Plugin/PluginHelper.php:129 |
4 | Joomla\CMS\Plugin\PluginHelper::isEnabled() | JROOT/libraries/src/Application/SiteApplication.php:604 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
SELECT b.id
FROM alter_usergroups AS a
LEFT JOIN alter_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE a.id = 9
id | select_type | table | partitions | type | possible_keys | key | key_len | ref | rows | filtered | Extra |
---|---|---|---|---|---|---|---|---|---|---|---|
1 | SIMPLE | a | NULL | const | PRIMARY | PRIMARY | 4 | const | 1 | 100.00 | NULL |
1 | SIMPLE | b | NULL | range | idx_usergroup_nested_set_lookup | idx_usergroup_nested_set_lookup | 4 | NULL | 2 | 100.00 | Using where; Using index |
Status | Duration |
---|---|
starting | 0.07 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.01 ms |
checking permissions | 0.01 ms |
checking permissions | 0.01 ms |
Opening tables | 0.05 ms |
init | 0.01 ms |
System lock | 0.01 ms |
optimizing | 0.07 ms |
statistics | 0.10 ms |
preparing | 0.03 ms |
executing | 0.03 ms |
end | 0.01 ms |
query end | 0.01 ms |
waiting for handler commit | 0.01 ms |
closing tables | 0.01 ms |
freeing items | 0.03 ms |
cleaning up | 0.01 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
11 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1550 |
10 | JDatabaseDriver->loadColumn() | JROOT/libraries/src/Access/Access.php:980 |
9 | Joomla\CMS\Access\Access::getGroupsByUser() | JROOT/libraries/src/Access/Access.php:1095 |
8 | Joomla\CMS\Access\Access::getAuthorisedViewLevels() | JROOT/libraries/src/User/User.php:458 |
7 | Joomla\CMS\User\User->getAuthorisedViewLevels() | JROOT/libraries/src/Plugin/PluginHelper.php:318 |
6 | Joomla\CMS\Plugin\PluginHelper::load() | JROOT/libraries/src/Plugin/PluginHelper.php:87 |
5 | Joomla\CMS\Plugin\PluginHelper::getPlugin() | JROOT/libraries/src/Plugin/PluginHelper.php:129 |
4 | Joomla\CMS\Plugin\PluginHelper::isEnabled() | JROOT/libraries/src/Application/SiteApplication.php:604 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
SHOW FULL COLUMNS
FROM `alter_tagz_config`
Status | Duration |
---|---|
starting | 0.08 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.08 ms |
checking permissions | 0.01 ms |
checking permissions | 0.01 ms |
Opening tables | 1.75 ms |
init | 0.02 ms |
System lock | 0.02 ms |
optimizing | 0.03 ms |
statistics | 0.12 ms |
preparing | 0.04 ms |
Creating tmp table | 0.07 ms |
executing | 0.19 ms |
checking permissions | 0.07 ms |
checking permissions | 0.07 ms |
end | 0.01 ms |
query end | 0.01 ms |
waiting for handler commit | 0.02 ms |
closing tables | 0.02 ms |
freeing items | 0.06 ms |
cleaning up | 0.02 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
15 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1701 |
14 | JDatabaseDriver->loadObjectList() | JROOT/libraries/joomla/database/driver/mysqli.php:448 |
13 | JDatabaseDriverMysqli->getTableColumns() | JROOT/libraries/src/Table/Table.php:261 |
12 | Joomla\CMS\Table\Table->getFields() | JROOT/libraries/src/Table/Table.php:180 |
11 | Joomla\CMS\Table\Table->__construct() | JROOT/administrator/components/com_tagz/tables/config.php:24 |
10 | TagzTableConfig->__construct() | JROOT/libraries/src/Table/Table.php:328 |
9 | Joomla\CMS\Table\Table::getInstance() | JROOT/administrator/components/com_tagz/helpers/tagz.php:846 |
8 | TagzHelper::getParams() | JROOT/plugins/system/tagz/tagz.php:138 |
7 | plgSystemTagz->__construct() | JROOT/libraries/src/Plugin/PluginHelper.php:280 |
6 | Joomla\CMS\Plugin\PluginHelper::import() | JROOT/libraries/src/Plugin/PluginHelper.php:182 |
5 | Joomla\CMS\Plugin\PluginHelper::importPlugin() | JROOT/libraries/src/Application/CMSApplication.php:667 |
4 | Joomla\CMS\Application\CMSApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:686 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
SELECT *
FROM alter_tagz_config
WHERE `name` = 'config'
id | select_type | table | partitions | type | possible_keys | key | key_len | ref | rows | filtered | Extra |
---|---|---|---|---|---|---|---|---|---|---|---|
1 | SIMPLE | alter_tagz_config | NULL | ALL | NULL | NENHUMA CHAVE DE ÍNDICE PÔDE SER USADA | NULL | NULL | 2 | 50.00 | Using where |
Status | Duration |
---|---|
starting | 0.06 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.01 ms |
checking permissions | 0.01 ms |
Opening tables | 0.03 ms |
init | 0.01 ms |
System lock | 0.01 ms |
optimizing | 0.01 ms |
statistics | 0.02 ms |
preparing | 0.02 ms |
executing | 0.03 ms |
end | 0.01 ms |
query end | 0.01 ms |
closing tables | 0.02 ms |
freeing items | 0.03 ms |
cleaning up | 0.01 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
11 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1465 |
10 | JDatabaseDriver->loadAssoc() | JROOT/libraries/src/Table/Table.php:747 |
9 | Joomla\CMS\Table\Table->load() | JROOT/administrator/components/com_tagz/helpers/tagz.php:847 |
8 | TagzHelper::getParams() | JROOT/plugins/system/tagz/tagz.php:138 |
7 | plgSystemTagz->__construct() | JROOT/libraries/src/Plugin/PluginHelper.php:280 |
6 | Joomla\CMS\Plugin\PluginHelper::import() | JROOT/libraries/src/Plugin/PluginHelper.php:182 |
5 | Joomla\CMS\Plugin\PluginHelper::importPlugin() | JROOT/libraries/src/Application/CMSApplication.php:667 |
4 | Joomla\CMS\Application\CMSApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:686 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
SHOW FULL COLUMNS
FROM `alter_gsd_config`
Status | Duration |
---|---|
starting | 0.10 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.06 ms |
checking permissions | 0.01 ms |
checking permissions | 0.01 ms |
Opening tables | 0.64 ms |
init | 0.02 ms |
System lock | 0.01 ms |
optimizing | 0.03 ms |
statistics | 0.12 ms |
preparing | 0.04 ms |
Creating tmp table | 0.23 ms |
executing | 0.11 ms |
checking permissions | 0.08 ms |
checking permissions | 0.06 ms |
end | 0.01 ms |
query end | 0.01 ms |
waiting for handler commit | 0.02 ms |
closing tables | 0.02 ms |
freeing items | 0.06 ms |
cleaning up | 0.02 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
15 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1701 |
14 | JDatabaseDriver->loadObjectList() | JROOT/libraries/joomla/database/driver/mysqli.php:448 |
13 | JDatabaseDriverMysqli->getTableColumns() | JROOT/libraries/src/Table/Table.php:261 |
12 | Joomla\CMS\Table\Table->getFields() | JROOT/libraries/src/Table/Table.php:180 |
11 | Joomla\CMS\Table\Table->__construct() | JROOT/administrator/components/com_gsd/tables/config.php:26 |
10 | GSDTableConfig->__construct() | JROOT/libraries/src/Table/Table.php:328 |
9 | Joomla\CMS\Table\Table::getInstance() | JROOT/administrator/components/com_gsd/GSD/Helper.php:401 |
8 | GSD\Helper::getParams() | JROOT/plugins/system/gsd/gsd.php:61 |
7 | plgSystemGSD->__construct() | JROOT/libraries/src/Plugin/PluginHelper.php:280 |
6 | Joomla\CMS\Plugin\PluginHelper::import() | JROOT/libraries/src/Plugin/PluginHelper.php:182 |
5 | Joomla\CMS\Plugin\PluginHelper::importPlugin() | JROOT/libraries/src/Application/CMSApplication.php:667 |
4 | Joomla\CMS\Application\CMSApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:686 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
SELECT *
FROM alter_gsd_config
WHERE `name` = 'config'
id | select_type | table | partitions | type | possible_keys | key | key_len | ref | rows | filtered | Extra |
---|---|---|---|---|---|---|---|---|---|---|---|
1 | SIMPLE | alter_gsd_config | NULL | system | NULL | NENHUMA CHAVE DE ÍNDICE PÔDE SER USADA | NULL | NULL | 1 | 100.00 | NULL |
Status | Duration |
---|---|
starting | 0.06 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.01 ms |
checking permissions | 0.03 ms |
Opening tables | 0.03 ms |
init | 0.01 ms |
System lock | 0.01 ms |
optimizing | 0.01 ms |
statistics | 0.03 ms |
preparing | 0.01 ms |
executing | 0.01 ms |
end | 0.01 ms |
query end | 0.01 ms |
closing tables | 0.01 ms |
freeing items | 0.04 ms |
cleaning up | 0.01 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
11 | JDatabaseDriverMysqli->execute() | JROOT/libraries/joomla/database/driver.php:1465 |
10 | JDatabaseDriver->loadAssoc() | JROOT/libraries/src/Table/Table.php:747 |
9 | Joomla\CMS\Table\Table->load() | JROOT/administrator/components/com_gsd/GSD/Helper.php:402 |
8 | GSD\Helper::getParams() | JROOT/plugins/system/gsd/gsd.php:61 |
7 | plgSystemGSD->__construct() | JROOT/libraries/src/Plugin/PluginHelper.php:280 |
6 | Joomla\CMS\Plugin\PluginHelper::import() | JROOT/libraries/src/Plugin/PluginHelper.php:182 |
5 | Joomla\CMS\Plugin\PluginHelper::importPlugin() | JROOT/libraries/src/Application/CMSApplication.php:667 |
4 | Joomla\CMS\Application\CMSApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:686 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
UPDATE `alter_extensions`
SET `params` = '{\"mediaversion\":\"065df98ec8a6b21009025ad41f06b764\"}'
WHERE `type` = 'library'
AND `element` = 'joomla'
Status | Duration |
---|---|
starting | 0.10 ms |
Executing hook on transaction | 0.01 ms |
starting | 0.02 ms |
checking permissions | 0.01 ms |
Opening tables | 0.05 ms |
init | 0.01 ms |
System lock | 0.12 ms |
updating | 0.10 ms |
end | 0.01 ms |
query end | 0.01 ms |
waiting for handler commit | 3.25 ms |
closing tables | 0.03 ms |
freeing items | 0.03 ms |
cleaning up | 0.02 ms |
# | Chamador | Arquivo e número da linha |
---|---|---|
16 | JDatabaseDriverMysqli->execute() | JROOT/libraries/src/Helper/LibraryHelper.php:117 |
15 | Joomla\CMS\Helper\LibraryHelper::saveParams() | JROOT/libraries/src/Version.php:372 |
14 | Joomla\CMS\Version->setMediaVersion() | JROOT/libraries/src/Version.php:331 |
13 | Joomla\CMS\Version->getMediaVersion() | JROOT/libraries/src/Factory.php:778 |
12 | Joomla\CMS\Factory::createDocument() | JROOT/libraries/src/Factory.php:234 |
11 | Joomla\CMS\Factory::getDocument() | JROOT/libraries/src/Cache/Cache.php:518 |
10 | Joomla\CMS\Cache\Cache::getWorkarounds() | JROOT/libraries/src/Cache/Controller/PageController.php:105 |
9 | Joomla\CMS\Cache\Controller\PageController->get() | JROOT/plugins/system/cache/cache.php:123 |
8 | PlgSystemCache->onAfterInitialise() | JROOT/libraries/joomla/event/event.php:70 |
7 | JEvent->update() | JROOT/libraries/joomla/event/dispatcher.php:160 |
6 | JEventDispatcher->trigger() | JROOT/libraries/src/Application/BaseApplication.php:108 |
5 | Joomla\CMS\Application\BaseApplication->triggerEvent() | JROOT/libraries/src/Application/CMSApplication.php:668 |
4 | Joomla\CMS\Application\CMSApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:686 |
3 | Joomla\CMS\Application\SiteApplication->initialiseApp() | JROOT/libraries/src/Application/SiteApplication.php:212 |
2 | Joomla\CMS\Application\SiteApplication->doExecute() | JROOT/libraries/src/Application/CMSApplication.php:225 |
1 | Joomla\CMS\Application\CMSApplication->execute() | JROOT/index.php:49 |
1 × SELECT `session_id`
FROM `alter_session`
1 × SELECT id, rules
FROM `alter_viewlevels
1 × SELECT b.id
FROM alter_usergroups AS a
LEFT JOIN alter_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
1 × SELECT *
FROM alter_tagz_config
1 × SELECT *
FROM alter_gsd_config
1 × INSERT INTO `alter_session` (`session_id`,`guest`,`time`,`userid`,`username`,`client_id`)
VALUES (X'746a67663073653330676e6165336533323164316f6c76367673', 1, 1713297613, 0, '', 0
1 × SHOW FULL COLUMNS
FROM `alter_tagz_config
1 × SHOW FULL COLUMNS
FROM `alter_gsd_config
1 × UPDATE `alter_extensions`
SET `params` = '{\"mediaversion\":\"065df98ec8a6b21009025ad41f06b764\"}'